At Balaji Enterprises, we want your shopping experience to be as enjoyable as possible, and we understand that sometimes returns and refunds are necessary. Our Refund and Returns Policy is designed to provide you with clear guidelines on these processes.

1. Returns Eligibility:

  • We accept returns within 30 days from the date of purchase.
  • To be eligible for a return, items must be unused, unwashed, and in the same condition as received, with all original tags attached.

2. Initiating a Return:

  • To initiate a return, please contact our customer support team at balajienterprises0243@gmail.com or call us at 8960988158.
  • Provide your order number, the items you wish to return, and the reason for the return.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • We recommend using a trackable shipping service to ensure the safe return of your items.

4. Inspection and Processing:

  • Once we receive your returned items, our team will inspect them for eligibility.
  • Refunds will be processed within 7 business days after the inspection is completed.

5. Refund Method:

  • Refunds will be issued to the original payment method used during the purchase.
  • If a refund is not possible, we will provide store credit or offer an exchange for an equivalent item.

6. Damaged or Defective Items:

  • In the event that you receive a damaged or defective item, please contact us immediately.
  • Provide photographic evidence of the damage, and we will arrange for a replacement or issue a full refund.

7. Non-Returnable Items:

  • Certain items, such as intimate apparel, swimwear, and personalized or customized items, may not be eligible for return. Any exceptions to this policy will be clearly stated in the product description.

8. Cancellations:

  • Orders can be canceled within 24 hours of purchase. After this timeframe, the regular return policy will apply.

9. Contact Information:

  • Email: balajienterprises0243@gmail.com
  • Mobile Number: 8960988158

For any further inquiries or assistance regarding our Refund and Returns Policy, please do not hesitate to contact our customer support team. Your satisfaction is important to us, and we appreciate your trust in Balaji Enterprises for all your fashion needs.


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